Terms of Service

Effective Date: January 2, 2026

Welcome to JenoxAustralia. These Terms of Service ("Terms") govern your use of our website and engagement of our Australian immigration and visa services. By using our services, you agree to these Terms.

1. About Our Services

1.1 What We Do

JenoxAustralia provides professional Australian immigration assistance, including:

  • Visa eligibility assessments
  • Advice on visa pathways and options
  • Preparation and lodgement of visa applications
  • Skills assessment assistance
  • Communication with the Department of Home Affairs
  • Administrative Appeals Tribunal (AAT) representation
  • General immigration advice and support

1.2 Regulatory Framework

As a Registered Migration Agent, we operate under:

  • The Migration Act 1958 (Cth)
  • The Migration Regulations 1994
  • The Migration Agents Regulations 1998
  • The Code of Conduct for registered migration agents

1.3 What We Are Not

We are not the Department of Home Affairs or any government agency. We provide professional assistance with immigration matters but do not have any decision-making power over visa applications. All visa decisions are made by the Department of Home Affairs.

2. Client Relationship

2.1 Service Agreement

Before commencing work on your matter, we will provide you with a written service agreement that outlines:

  • The scope of services to be provided
  • Our fees and payment terms
  • Your responsibilities as a client
  • Expected timeframes (where possible)
  • Termination conditions

2.2 Your Responsibilities

As our client, you agree to:

  • Provide accurate, complete, and truthful information
  • Promptly provide requested documents and information
  • Notify us of any changes to your circumstances
  • Pay our fees as agreed
  • Review documents we prepare and notify us of any errors
  • Respond to our communications in a timely manner
  • Not provide false or misleading information to the Department of Home Affairs

2.3 Accuracy of Information

Important: Providing false or misleading information in a visa application is a serious offence under Australian law and may result in visa refusal, visa cancellation, and/or a ban from applying for future visas. You are responsible for the accuracy of all information you provide to us.

3. Fees and Payment

3.1 Our Fees

Our professional fees will be outlined in your service agreement. Fees may include consultation fees, application preparation fees, lodgement and case management fees, and appeal or review fees.

3.2 Third-Party Costs

In addition to our fees, you will be responsible for third-party costs, which may include Department of Home Affairs visa application charges, skills assessment fees, English language test fees, medical examination fees, police clearance fees, translation and document certification fees, and courier and postage costs.

3.3 Refunds

Refunds are handled in accordance with our Refund Policy and the Code of Conduct. Generally, government fees paid to the Department of Home Affairs are non-refundable, professional fees for work already completed are generally non-refundable, and refunds for services not yet rendered will be assessed on a case-by-case basis.

4. No Guarantee of Outcome

We cannot and do not guarantee the outcome of any visa application. All visa decisions are made by the Department of Home Affairs based on the merits of each application and current immigration policy.

5. Contact Us

If you have questions about these Terms, please contact us: