Privacy Policy

Last Updated: January 2, 2026

Welcome to JenoxAustralia ("we," "us," or "our"). We provide Australian immigration and visa services. This Privacy Policy describes how we collect, use, and disclose information when you use our website, engage our immigration services, or otherwise interact with us.

As a Registered Migration Agent, we are bound by the Migration Agents Regulations 1998 and the Code of Conduct, which includes obligations regarding the handling of client information.

1. Information We Collect

Information You Provide Directly

When you engage our immigration services or contact us, we may collect:

  • Personal Identification: Full name, date of birth, place of birth, gender, nationality, citizenship
  • Contact Information: Email address, phone number, residential address, mailing address
  • Identity Documents: Passport details, national ID cards, birth certificates
  • Immigration History: Previous visa applications, travel history, immigration status
  • Employment Information: Occupation, employer details, work history, qualifications
  • Financial Information: Payment details, evidence of funds

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general location information
  • Browser type and operating system
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Device information

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Immigration Services: To assess your eligibility, prepare and lodge visa applications, and communicate with the Department of Home Affairs on your behalf
  • Client Communication: To respond to enquiries, provide updates on your case, and send important information
  • Legal Compliance: To comply with our obligations under the Migration Act 1958 and Code of Conduct
  • Record Keeping: To maintain records as required by law and professional standards

3. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Secure Storage

Encrypted electronic storage and secure physical documents

Access Controls

Authentication measures and restricted access

4. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Objection: Object to processing of your information for direct marketing

5. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: